Returns & Exchanges
We want you to love your tonies® apparel, but if your purchase isn't the perfect fit, you can return unworn and unwashed items within 30 days of delivery. Our hassle-free process ensures a smooth exchange or refund so you can get back to your adventures.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and secure it to your package.
Pack and Ship
Place the items in their original packaging and drop the parcel off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing