Frequently Asked Questions
Everything you need to know about your tonies® order
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return items in their original packaging for a full refund.
Are tonies® products safe for children?
Yes, safety is our top priority. All our products are made from high-quality, durable materials and meet or exceed all applicable safety standards for children's products.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How do I care for my Toniebox and Tonies?
To clean your products, simply wipe them down with a damp, lint-free cloth. Avoid using harsh chemicals or abrasive materials to preserve the finish and design.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for a full list of available regions.